I work in a K-3 building where most of the staff are experienced at using technology with students. Each classroom is equiped with a minimum of five Internet accessible computer workstations, one teacher workstation, one printer, and one large screen computer monitor. The Learning Center has 25 Internet accessible computer workstations, one large screen computer monitor, two printers and one scanner. There are two digital cameras in our building that may be checked out by staff members. Over the last five years the staff has been provided a comprehensive training program related to technology literacy and integration. This coming school year my role in the Learning Center will be changing and I will not be available to do technology troubleshooting on a daily basis in my building. My hopes are that this webpage will be a resource that the staff will find helpful.
To create a web page that is easy to use.To create a web page that is easy to understand.
To create a web page that is a troubleshooting resource for the staff in my building.
To create a web page that includes a form for staff to report technology problems to me.
To create a web page that could be used as a troubleshooting resource in my district.
I have created a Technology Troubleshooting webpage that will be linked from my school's homepage. This page will be a resource for the staff in my building to use before contacting me or Tech Support. After five years of technology training the staff has become more confident and comfortable using technology. This webpage provides a five step checklist of what to try before they contact me. I've also included tips and helps for the following: e-mail, internet, peripherals (mouse & keyboard), power, printer, Samba (district server), and virus updates. A form to 'Report a Problem' is included. This is a Javascript form that will e-mail me. I will enter the information from this form into a database creating an electronic 'Troubleshooting Log' . This will provide me with a record of problems that I will be able to sort by staff member, computer and problem. This information will also assist me in planning for building training needs. The forms will be filtered in Eudora and filed in a 'Staff Troubleshooting' folder. This page will be updated in the fall after I have received training for the Zen server, thereafter it will be updated as needed.
Last updated: June 25, 2001